General
What does ServTech do?
We are an IT consulting firm. We provide managed IT services, cybersecurity, cloud solutions, network infrastructure, IT strategy, data and analytics, software integration and help desk support.
Where do you provide services?
We support clients across Canada with remote services, and provide onsite support where required.
What size of organization do you work with?
Our clients range from small offices to multi-site operations. We scale our services to match your size and complexity.
How do we get started?
Contact us to book an initial consultation. We will discuss your needs and recommend a sensible starting point, often a technology assessment.
Managed Services
What is included in a managed services agreement?
Typically monitoring, patching, backup management, help desk support, security tools and regular reviews. The exact scope is tailored to your environment.
How is pricing structured?
Managed services are usually priced per user or per device on a monthly basis. Projects are quoted separately based on scope.
Can you work with our existing IT staff?
Yes. Our co-managed model is designed to support and extend internal IT teams.
What are your response times?
Response targets are defined by priority level in your agreement and reported on monthly.
Security & Compliance
Can you help us meet compliance requirements?
We help map your controls to the frameworks your industry, clients or insurers expect, and prepare supporting documentation.
Do you provide security awareness training?
Yes, including short training modules and simulated phishing exercises with reporting.
What should we do if we think we have been breached?
Call us right away. We will help contain the issue, preserve evidence and guide you through recovery.
How do you protect our data?
Access to client systems is restricted, logged and protected with multi-factor authentication. Credentials are stored in secured, audited vaults.
Projects
Do you offer fixed-price projects?
Many projects can be quoted at a fixed price once scope is defined. Others are better suited to time-and-materials. We will recommend what fits.
Will our operations be disrupted during a project?
We plan cutovers carefully, often outside business hours, and always prepare rollback steps.
Do we own the documentation?
Yes. Documentation, diagrams and configurations produced for your environment belong to you.
Let’s talk about your technology
Tell us what you’re working on. We’ll come back with practical next steps, whether that’s a quick fix or a longer-term plan.